TUESDAY, JANUARY 10, 2017
Communication is everything. And our new customers David and Linda were experiencing a serious lack of communication with their former agent.
They also didn't understand their insurance policies, what they covered, etc. and wanted someone to sit with them and explain them. They were unable to get this assistance from their current agent. From unreturned phone calls and emails to simply not receiving any correspondence since the original application, they had had enough.
Our agent Trevor Beazley worked very closely with David and Linda to solve their problems. He provided all the ways he could be reached and made sure to collect all available contact information for David and Linda as well. Even better, he noted how they preferred to be contacted so he could communicate with them how THEY preferred.
He also made sure to explain our communication promise in our Galvez Guarantee- "We return phone calls and emails promptly (maximum 1 business day, sooner if urgent)."
Trevor also reviewed their new insurance policies in a face to face meeting (again, the method preferred by the customer), breaking down each coverage item and explaining what it meant.
In a world of automated menus, pushing of buttons, and the loss of the human touch- stories like David and Linda's are refreshing!
We use technology to make doing business easier, but never to the exclusion of actual people being able to help. Luckily, we're able to combine the two to make your insurance experience the best it can be.
Will You Be Our Next Success Story? Don’t wait!! Give us a call today at (937) 592-4871. You can also contact us via our website or submit your quote request- we'll be in touch quickly!
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