Us insurance agents have it pretty tough. When asked what we do, we can't say exciting things like "pilot", "astronaut" or "firefighter." Well we could, but then we'd be lying and wouldn't THAT be awkward when people started asking detailed questions?
And God forbid we tell the truth. You say "insurance agent" and you might as well say you have bubonic plague, because that's how you'll be treated.
After many attempts, I think I've stumbled onto a response that captures what we REALLY do:
"I don't sell insurance, I solve problems."
Think about that for a minute.
We all have problems that need solutions.
- You injure someone in an auto accident and it's your duty to pay for those injuries.
- Your house burns down and you need money for clothes, food, temporary housing, etc.
- You need emergency surgery and need money to pay the medical bills.
- You want your family to live comfortably after you die.
Insurance just happens to be a fine solution for all these problems.
But many insurance agents just become part of the problem instead of solving it.
And when I say "the problem", I mean the problem of insurance. Its complexity, its technical nature. It's less than exciting packaging ;) Yes, an insurance policy is BORING. What it does- is not. It solves problems. It saves lives.
But loads of insurance agents really make a mess of it. Make things complicated when they really don't have to be. Turn a simple answer into a dissertation. Just plain stink at relating to and working with people. So after much thought, here's a list of the most common ways you can tell if your insurance agent makes the cut, and is more of a problem-solver than a problem-creator. Because we all have problems we deal with on a daily basis. Do we REALLY want to add our insurance agent to the mix?
How to Tell if your insurance Agent is a Problem Solver or a Problem Creator
- Doesn't use a lot of insurance terms and slang to explain
- Asks you questions about your situation and needs, instead of the other way around
- Actually listens to your answers
- Is responsive to how you want to be communicated with
- Is concerned that you understand
- Is accessible and available "after the sale"
- Sounds like a technical lecture when offering explanations
- Immediately tells you what you need without asking what you need
- Interrupts and doesn't let you make your needs known
- Inflexible in communication methods
- Shows little or no concern for your understanding
- Hard or impossible to reach
Don’t contribute to the problem- hire a problem-solver from the beginning. If you're interested in hiring a problem-solver, call us at (937) 592-4871 or visit our website to get started.